Clinishare is disrupting and improving the connection
between labs, healthcare professionals and patients
for an improved outcome.

Terms And Conditions


  1. Interpretation

    1. The definitions and rules of interpretation in this clause apply in this Agreement.

Authorised Users: those employees, agents, independent contractors of the Customer and other individuals who are authorised by the Customer to use the Services and the Documentation, as further described in clause 2.2.

Business Day: any day which is not a Saturday, Sunday or public holiday in Northern Ireland.

Confidential Information: information that is proprietary or confidential and is either clearly labelled as such or identified as Confidential Information in clause 10.

Customer Data: the content, information or data inputted or otherwise made available by the Customer or Authorised Users (or as may be reasonably requested by the Supplier) for the purpose of enabling the provision of the Services or facilitating the Customer’s use of the Services.

Documentation: any documentation made available to the Customer by the Supplier, including documentation made available online via the Websites or such other web address notified by the Supplier to the Customer from time to time which sets out a description of the Services and the user instructions for the Services.

Effective Date: means the date of signature by the Customer of this Agreement, or the date of first use or activation of any portion of the Software by the Customer (whichever is the earlier).

Initial Subscription Term: the initial 12-month period immediately following the Effective Date.

Normal Hours: 9.00 am to 5.00 pm local UK time, during each Business Day.

Renewal Period: the period described in clause 12.

Services: the subscription-based online services provided by the Supplier to the Customer under this Agreement via the Websites or any other website notified to the Customer from time to time, as more particularly described in the Documentation.

Software: the online software applications provided by the Supplier as part of the Services.

Subscription Fees: the subscription fees payable by the Customer for the User Subscriptions, as set out in Appendix 1.

Subscription Term: has the meaning given in clause 12

User Subscriptions: the user subscriptions purchased by the Customer pursuant to this Agreement which entitle Authorised Users to access and use the Services and the Documentation in accordance with this Agreement.

Virus: any thing or device (including any software, code, file or programme) which may prevent, impair or otherwise adversely affect the operation of any computer software, hardware or network, any telecommunications service, equipment or network or any other service or device; prevent, impair or otherwise adversely affect access to or the operation of any programme or data, including the reliability of any programme or data (whether by re-arranging, altering or erasing the programme or data in whole or part or otherwise); or adversely affect the user experience, including worms, trojan horses, viruses and other similar things or devices.

Websites: the websites at the domain names and such other websites as may be notified by the Supplier from time to time.

    1. Clause, schedule and paragraph headings shall not affect the interpretation of this Agreement.

    1. A person includes an individual, corporate or unincorporated body (whether or not having separate legal personality).

    1. A reference to a company shall include any company, corporation or other body corporate, wherever and however incorporated or established.

    1. Words in the singular shall include the plural and vice versa.

    1. A reference to one gender shall include a reference to the other genders.

    1. A reference to a statute or statutory provision is a reference to it as it is in force for the time being, taking account of any amendment, extension, or re-enactment and includes any subordinate legislation for the time being in force made under it.

    1. A reference to writing or written includes faxes but not e-mail.

    1. References to clauses and schedules are to the clauses and schedules of this Agreement; references to paragraphs are to paragraphs of the relevant schedule to this Agreement.

  1. User subscriptions

    1. Subject to the Customer purchasing the User Subscriptions in accordance with Appendix 1 and the restrictions set out in this clause 2 and the other terms and conditions of this Agreement, the Supplier hereby grants to the Customer a non-exclusive, non-transferable right to permit the Authorised Users to use the Services and the Documentation during the Subscription Term solely for the Customer’s internal purposes.

    1. In relation to the Authorised Users, the Customer undertakes that:

      1. the maximum number of Authorised Users that it authorises to access and use the Services and the Documentation shall not exceed the number of User Subscriptions it has purchased from time to time;

      1. it will not allow or suffer any User Subscription to be used by more than one individual Authorised User unless it has been reassigned in its entirety to another individual Authorised User, in which case the prior Authorised User shall no longer have any right to access or use the Services and/or Documentation;

      1. each Authorised User shall keep a secure password for his/her use of the Services and Documentation, that such password shall be changed no less frequently than monthly and that each Authorised User shall keep his/her password confidential;

      1. it shall maintain a written, up to date list of current Authorised Users and provide such list to the Supplier within 5 Business Days of the Supplier’s written request at any time or times;

      1. it shall permit the Supplier to audit the Services in order to establish the name and password of each Authorised User. Such audit may be conducted no more than once per calendar quarter, at the Supplier’s expense, and this right shall be exercised with reasonable prior notice;

      1. if any of the audits referred to in clause 2.2.5 reveal that any password has been provided to any individual who is not an Authorised User, then without prejudice to the Supplier’s other rights, the Customer shall promptly disable such passwords and the Supplier shall not issue any new passwords to any such individual; and

      1. if any of the audits referred to in clause 2.2.5 reveal that the Customer has underpaid Subscription Fees to the Supplier, the Customer shall pay to the Supplier an amount equal to such underpayment as calculated in accordance with the prices set out in Appendix 1 within 10 Business Days of the date of the relevant audit.

    1. The Customer shall not (and shall procure that each Authorised User shall not) access, store, distribute or transmit any Viruses, or any material during the course of its use of the Services that:

      1. is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive;

      1. facilitates illegal activity;

      1. depicts sexually explicit images;

      1. promotes unlawful violence;

      1. is discriminatory based on race, gender, colour, religious belief, sexual orientation, disability, or any other illegal activity; or

      1. causes damage or injury to any person or property;

and the Supplier reserves the right, without liability to the Customer, to disable the Customer’s access (and/or the access of any Authorised Users) to any material that breaches the provisions of this clause.

    1. The Customer shall not (and shall procure that each Authorised User shall not):

      1. except as may be allowed by any applicable law which is incapable of exclusion by agreement between the parties:

        1. and except to the extent expressly permitted under this Agreement, attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the Software and/or Documentation (as applicable) in any form or media or by any means; or

        1. attempt to reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the Software; or

      1. access all or any part of the Services and Documentation in order to build a product or service which competes with the Services and/or the Documentation; or

      1. use the Services and/or Documentation to provide services to third parties; or

      1. subject to clause 17.1, license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make the Services and/or Documentation available to any third party except the Authorised Users, or

      1. attempt to obtain, or assist third parties in obtaining, access to the Services and/or Documentation, other than as provided under this clause 2.

    1. The Customer shall use all reasonable endeavours to prevent any unauthorised access to, or use of, the Services and/or the Documentation and, in the event of any such unauthorised access or use, promptly notify the Supplier.

  1. Additional user subscriptions

    1. Subject to clause 3.2 and clause 3.3, the Customer may, from time to time during the Subscription Term, purchase additional User Subscriptions in excess of the number set out in Appendix 1 and the Supplier shall grant access to the Services and the Documentation to such additional Authorised Users in accordance with the provisions of this Agreement.

    1. If the Customer wishes to purchase additional User Subscriptions, the Customer shall notify the Supplier in writing. The Supplier shall evaluate such request for additional User Subscriptions and respond to the Customer with approval or disapproval of the request (such approval not to be unreasonably withheld).

    1. If the Supplier approves the Customer’s request to purchase additional User Subscriptions, the Customer shall, within 30 days of the date of the Supplier’s invoice, pay to the Supplier the relevant fees for such additional User Subscriptions as set out in Appendix 1 or as otherwise notified by the Supplier and, if such additional User Subscriptions are purchased by the Customer part way through the Initial Subscription Term or any Renewal Period (as applicable), such fees shall be pro-rated for the remainder of the Initial Subscription Term or then current Renewal Period (as applicable).

    1. For the avoidance of doubt, the Supplier may delegate any of its obligations set out in this clause 3 to an authorised reseller (and the Customer shall be notified of any update to the process for ordering additional User Subscriptions accordingly).

  1. Services

    1. The Supplier shall, during the Subscription Term, provide the Services and make available the Documentation to the Customer on and subject to the terms of this Agreement.

    1. Subject to clause 4.4, the Supplier shall use commercially reasonable endeavours to make the Services available 99{9c6ef8ff4cbe63eb259f2ebda0b4759cdda90b32af40e1ad3041127947ef7dc6} of the time during the Subscription Term, except for:

      1. planned maintenance carried out outside of Normal Hours;

      1. unscheduled maintenance performed outside Normal Hours, provided that the Supplier has used reasonable endeavours to give the Customer at least 6 hours notice in advance; and

      1. where the Services are hosted on, or otherwise provided from, a server outside of the control of the Supplier.

    1. The service levels described at clause 4.2 shall not apply to the extent of any non-conformance which is caused by use by the Customer of the Services contrary to the Supplier’s instructions, or modification or alteration of the Services by any party other than the Supplier or the Supplier’s duly authorised contractors or agents. The Supplier does not warrant that the Customer’s use of the Services will be uninterrupted or error-free nor that the Services, Documentation and/or the information obtained by the Customer through the Services will meet the Customer’s requirements. The Supplier shall not be responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities controlled by the Customer, and the Customer acknowledges that the Services may be subject to limitations, delays and other problems inherent in the use of such communications facilities.

    1. This Agreement shall not prevent the Supplier from entering into similar agreements with third parties, or from independently developing, using, selling or licensing documentation, products and/or services which are similar to those provided under this Agreement.

  1. Customer obligations

    1. The Customer shall:

      1. provide the Supplier with:

        1. all necessary co-operation in relation to this Agreement; and

        1. all necessary access to such information as may be required by the Supplier;

in order to render the Services, including but not limited to Customer Data.

      1. comply with all applicable laws and regulations with respect to its activities under this Agreement;

      1. carry out all other Customer responsibilities set out in this Agreement in a timely and efficient manner. In the event of any delays in the Customer’s provision of such assistance as agreed by the parties, the Supplier may adjust any agreed timetable or delivery schedule as reasonably necessary;

      1. use the Services in accordance with the terms and conditions of this Agreement and ensure that the Authorised Users use the Services and the Documentation in accordance with the terms and conditions of this Agreement and shall be responsible for any Authorised User’s breach of this agreement;

      1. obtain and shall maintain all necessary licences, consents, and permissions necessary for the Supplier, its contractors and agents to perform their obligations under this Agreement;

      1. ensure that its network and systems comply with the relevant specifications provided by the Supplier from time to time.

    1. The Customer shall not use the Services to provide services to third parties.

  1. Customer data and data protection

    1. The Customer shall own all rights, title and interest in and to all of the Customer Data and shall have sole responsibility for the legality, reliability, integrity, accuracy and quality of the Customer Data.

    1. In the event of any loss or damage to Customer Data caused by the Supplier, the Customer’s sole and exclusive remedy shall be for the Supplier to use reasonable commercial endeavours to restore the lost or damaged Customer Data from the latest back-up of such Customer Data maintained by the Supplier. The Supplier shall not be responsible for any loss, destruction, alteration or disclosure of Customer Data caused by any third party.

    1. If the Supplier processes any personal data on the Customer’s behalf when performing its obligations under this Agreement, the parties record their intention that the Customer shall be the data controller and the Supplier shall be a data processor and in any such case:

      1. the Customer acknowledges and agrees that the personal data may be transferred or stored outside the EEA or the country where the Customer and the Authorised Users are located in order to carry out the Services and the Supplier’s other obligations under this Agreement;

      1. the Customer shall ensure that the Customer is entitled to transfer the relevant personal data to the Supplier so that the Supplier may lawfully use, process and transfer the personal data in accordance with this Agreement on the Customer’s behalf;

      1. the Customer shall ensure that the relevant third parties have been informed of, and have given their consent to, such use, processing, and transfer as required by all applicable data protection legislation;

      1. the Supplier shall process the personal data only in accordance with the terms of this Agreement and any lawful instructions reasonably given by the Customer from time to time; and

      1. each party shall take appropriate technical and organisational measures against unauthorised or unlawful processing of the personal data or its accidental loss, destruction or damage.

    1. The Parties hereby agree and acknowledge that the Supplier shall from time to time be required to share information of the Customer (including Customer Data) with third parties in the course of Supplier performing its obligations under this Agreement (including the United Kingdom Schools Information Management System (SIMS)) and that the Supplier is doing so with the Customer’s consent, and (in respect of any personal data contained therein) as the Customer’s data processor.

  1. Third party providers

The Customer acknowledges that the Services may enable or assist it to access the website content of, correspond with, and purchase products and services from, third parties via third-party websites and that it does so solely at its own risk. The Supplier makes no representation or commitment and shall have no liability or obligation whatsoever in relation to the content or use of, or correspondence with, any such third-party website, or any transactions completed, and any contract entered into by the Customer, with any such third party. Any contract entered into and any transaction completed via any third-party website is between the Customer and the relevant third party, and not the Supplier. The Supplier recommends that the Customer refers to the third party’s website terms and conditions and privacy policy prior to using the relevant third-party website. The Supplier does not endorse or approve any third-party website nor the content of any of the third-party website made available via the Services.

  1. Charges and payment

    1. In consideration of the provision by the Supplier of the Services, the Customer shall pay the Subscription Fees in accordance with this clause 8 and Appendix 1.

    1. If payment has not been made by Customer within 30 days after the due date, and without prejudice to any other rights and remedies of the Supplier:

      1. the Supplier may, without liability to the Customer, disable the Customer’s password, account and access to all or part of the Services and the Supplier shall be under no obligation to provide any or all of the Services while the invoice(s) concerned remain unpaid; and

      1. interest shall accrue on such due amounts at an annual rate equal to 8{9c6ef8ff4cbe63eb259f2ebda0b4759cdda90b32af40e1ad3041127947ef7dc6} over the then Bank of England base lending rate at the date the relevant invoice was issued, commencing on the due date and continuing until fully paid, whether before or after judgment.

    1. All amounts and fees stated or referred to in this Agreement shall be payable in pounds sterling and are exclusive of value added tax, which shall be added at the appropriate rate.

    1. The Supplier shall be entitled to increase the Subscription Fees, and the fees payable in respect of the additional User Subscriptions purchased pursuant to clause 2 at the start of each Renewal Period upon 90 days’ prior notice to the Customer and Appendix 1 shall be deemed to have been amended accordingly.

  1. Proprietary rights

    1. All Intellectual Property Rights owned by the Customer at the date of this Agreement and subsequently supplied to the Supplier by the Customer in connection with this Agreement (the “Customer Background Intellectual Property”) shall remain the property of the Customer.

    1. The Customer hereby agrees to grant to the Supplier a royalty-free, non-exclusive, non-transferable licence during the Subscription Term to use all and any relevant Customer Background Intellectual Property for the purpose of the provision of the Services.

    1. All Intellectual Property owned by the Supplier at the date of this Agreement and, where appropriate, supplied to the Customer by the Supplier in connection with this Agreement (the “Supplier Background Intellectual Property”) shall remain the exclusive property of the Supplier.

    1. The Supplier hereby agrees to grant to the Customer a royalty-free, non-exclusive, non-transferable licence during the Subscription Term to use all and any relevant Supplier Background Intellectual Property solely in order to (only to the extent necessary to) receive the Services.

    1. The Parties hereby agree and acknowledge that all Intellectual Property created by the Supplier in the course of providing the Services shall be owned by the Supplier (and the Customer hereby agrees, by way of further assurance, to do all acts and sign all such documents as may be reasonably requested by the Supplier to give full effect to this provision).

    1. Upon the expiration or termination of this Agreement (or earlier if requested) the Customer shall, unless an extension is agreed in writing, immediately deliver up to the Supplier, so far as reasonably possible all correspondence, documents, specifications, papers and property belonging to the Supplier which may be in the Customer’s possession or under its control.

    1. The Customer shall indemnify the Supplier against all costs, claims and proceedings arising or threatened from the infringement (or alleged infringement) of any third party Intellectual Property Right enforceable by reason of the use, supply or possession of any part of any of the Customer Data.

  1. Confidentiality

    1. Each party may be given access to Confidential Information from the other party in order to perform its obligations under this agreement. A party’s Confidential Information shall not be deemed to include information that:

      1. is or becomes publicly known other than through any act or omission of the receiving party;

      1. was in the other party’s lawful possession before the disclosure;

      1. is lawfully disclosed to the receiving party by a third party without restriction on disclosure;

      1. is independently developed by the receiving party, which independent development can be shown by written evidence; or

      1. is required to be disclosed by law, by any court of competent jurisdiction or by any regulatory or administrative body.

    1. Each party shall hold the other’s Confidential Information in confidence and, unless required by law, not make the other’s Confidential Information available to any third party, or use the other’s Confidential Information for any purpose other than the implementation of this Agreement.

    1. Each party shall take all reasonable steps to ensure that the other’s Confidential Information to which it has access is not disclosed or distributed by its employees or agents in violation of the terms of this Agreement.

    1. Neither party shall be responsible for any loss, destruction, alteration or disclosure of Confidential Information caused by any third party.

    1. The Supplier acknowledges that the Customer Data is the Confidential Information of the Customer.

    1. This clause 10 shall survive termination of this Agreement, however arising.

  1. Limitation of liability

    1. This clause 11 sets out the entire financial liability of the Supplier (including any liability for the acts or omissions of its employees, agents and sub-contractors) to the Customer in respect of:

      1. any breach of this Agreement;

      1. any use made by the Customer of the Services and Documentation or any part of them; and

      1. any representation, statement or tortious act or omission (including negligence) arising under or in connection with this Agreement.

    1. Except as expressly and specifically provided in this Agreement:

      1. the Customer assumes sole responsibility for results obtained from the use of the Services and the Documentation by the Customer, and for conclusions drawn from such use. The Supplier shall have no liability for any damage caused by errors or omissions in any information, instructions or scripts provided to the Supplier by the Customer in connection with the Services, or any actions taken by the Supplier at the Customer’s direction;

      1. all warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from this Agreement; and

      1. the Services and the Documentation are provided to the Customer on an “as is” basis.

    1. Nothing in this agreement excludes the liability of the Supplier:

      1. for death or personal injury caused by the Supplier’s negligence; or

      1. for fraud or fraudulent misrepresentation.

    1. Subject to clause 11.2 and clause 11.3:

      1. the Supplier shall not be liable whether in tort (including for [negligence or] breach of statutory duty), contract, misrepresentation, restitution or otherwise for any loss of profits, loss of business, depletion of goodwill and/or similar losses or loss or corruption of data or information, or pure economic loss, or for any special, indirect or consequential loss, costs, damages, charges or expenses however arising under this Agreement; and

      1. the Supplier’s total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the total Subscription Fees paid for the User Subscriptions during the 6 months immediately preceding the date on which the claim arose.

  1. Term and termination

    1. This Agreement shall, unless otherwise terminated as provided in this clause 12, commence on the Effective Date and shall continue for the Initial Subscription Term and, thereafter, this Agreement shall be automatically renewed for successive periods of 12 months (each a Renewal Period), unless:

      1. either party notifies the other party of termination, in writing, at least [60 days] before the end of the Initial Subscription Term or any Renewal Period, in which case this Agreement shall terminate upon the expiry of the applicable Initial Subscription Term or Renewal Period; or

      1. otherwise terminated in accordance with the provisions of this Agreement;

and the Initial Subscription Term together with any subsequent Renewal Periods shall constitute the Subscription Term.

    1. Without prejudice to any other rights or remedies to which the parties may be entitled, either party may terminate this Agreement without liability to the other if the other party commits a material breach of any of the terms of this Agreement and (if such a breach is remediable) fails to remedy that breach within 30 days of that party being notified in writing of the breach.

    1. The Supplier shall be entitled to terminate this Agreement for convenience on 30 days’ written notice to the Customer at any time after the expiry of the Initial Subscription Term.

    1. On termination of this Agreement for any reason:

      1. all licences granted under this Agreement shall immediately terminate;

      1. each party shall return and make no further use of any equipment, property, Documentation and other items (and all copies of them) belonging to the other party;

      1. the Supplier may destroy or otherwise dispose of any of the Customer Data in its possession unless the Supplier receives, no later than ten days after the effective date of the termination of this Agreement, a written request for the delivery to the Customer of the then most recent back-up of the Customer Data. The Supplier shall use reasonable commercial endeavours to deliver the back-up to the Customer within 30 days of its receipt of such a written request, provided that the Customer has, at that time, paid all fees and charges outstanding at and resulting from termination (whether or not due at the date of termination). The Customer shall pay all reasonable expenses incurred by the Supplier in returning or disposing of Customer Data; and

      1. the accrued rights of the parties as at termination, or the continuation after termination of any provision expressly stated to survive or implicitly surviving termination, shall not be affected or prejudiced.

  1. Force majeure

The Supplier shall have no liability to the Customer under this Agreement if it is prevented from or delayed in performing its obligations under this Agreement, or from carrying on its business, by acts, events, omissions or accidents beyond its reasonable control, including, without limitation, strikes, lock-outs or other industrial disputes (whether involving the workforce of the Supplier or any other party), failure of a utility service or transport or telecommunications network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or sub-contractors, provided that the Customer is notified of such an event and its expected duration.

  1. Waiver

    1. A waiver of any right under this Agreement is only effective if it is in writing and it applies only to the party to whom the waiver is addressed and to the circumstances for which it is given.

    1. Unless specifically provided otherwise, rights arising under this Agreement are cumulative and do not exclude rights provided by law.

  1. Severance

    1. If any provision (or part of a provision) of this Agreement is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force.

    1. If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the parties.

  1. Entire agreement

    1. This Agreement, and any documents referred to in it, constitute the whole agreement between the parties and supersede any previous arrangement, understanding or agreement between them relating to the subject matter they cover.

    1. Each of the parties acknowledges and agrees that in entering into this Agreement it does not rely on any undertaking, promise, assurance, statement, representation, warranty or understanding (whether in writing or not) of any person (whether party to this Agreement or not) relating to the subject matter of this Agreement, other than as expressly set out in this Agreement.

  1. Assignment

    1. The Customer shall not, without the prior written consent of the Supplier, assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under this Agreement.

    1. The Supplier may at any time assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under this Agreement.

  1. No partnership or agency

Nothing in this Agreement is intended to or shall operate to create a partnership between the parties, or authorise either party to act as agent for the other, and neither party shall have the authority to act in the name or on behalf of or otherwise to bind the other in any way (including, but not limited to, the making of any representation or warranty, the assumption of any obligation or liability and the exercise of any right or power).

  1. Third party rights

This Agreement does not confer any rights on any person or party (other than the parties to this Agreement and, where applicable, their successors and permitted assigns) pursuant to the Contracts (Rights of Third Parties) Act 1999.

  1. Notices

    1. Any notice required to be given under this Agreement shall be in writing and shall be delivered by hand or sent by pre-paid first-class post or recorded delivery post to the other party at its address set out in this Agreement, or such other address as may have been notified by that party for such purposes, or sent by fax to the other party’s fax number as set out in this Agreement.

    1. A notice delivered by hand shall be deemed to have been received when delivered (or if delivery is not in business hours, at 9 am on the first business day following delivery). A correctly addressed notice sent by pre-paid first-class post or recorded delivery post shall be deemed to have been received at the time at which it would have been delivered in the normal course of post. A notice sent by fax shall be deemed to have been received at the time of transmission (as shown by the timed printout obtained by the sender).

  1. Governing law and jurisdiction

    1. This Agreement shall be governed by and construed in accordance with the laws of Northern Ireland and both Parties hereby submit to the exclusive jurisdiction of the Northern Ireland Courts.

Appendix 1

Subscription Fees

1. Subscription Fees

In return for the grant and continuation of the Licence you agree to pay RYE, or its authorised reseller, any licence fees and related services costs, as requested and agreed in advance, and in accordance with such invoicing procedures as may be agreed in advance (and access and use of the Software will be subject to prompt payment of all such licence fees).

2. Additional User Subscription Fees

Additional User Subscriptions may be purchased by the Customer in accordance with clause 2 of this Agreement for such additional licence fees as may be agreed in advance with the Customer.

  • Privacy Policy


Website Privacy Policy

This policy was last updated on 21/03/2013

1. Data Protection Act 1998

We comply with the principles of the Data Protection Act 1998 when dealing with all data received from visitors to the site.

2. Our Services

We only hold the data necessary to offer services provided on our website.

3. Data Protection Register

Data is only used for the purposes described in our entry on the Data Protection Register.

4. Required Period

We only hold personal data for as long as necessary. Once data is no longer needed it is deleted from our files.

5. Data Storage

For administrative reasons data may be passed to and stored securely with third party service providers located outside the EEA (European Economic Area).

6. Email Updates

We regularly email website news and information updates to those customers who have specifically subscribed to our email service. All subscription emails sent by us contain clear information on how to unsubscribe from our email service.

7. Our Promise

We never sell, rent or exchange mailing lists.

8. Data Shared With Partners

We may however share commercial and technical data with our partners where a customer has accessed and used our website via a site belonging to one of our partners. However, such information will also be subject to our partners’ privacy policies.

9. Email Options

If you subscribe to our email service via a partner site, that partner may wish to send you details via email of other products and services, which may be of interest to you. However when you subscribe directly to our email service you will be asked whether or not you wish to receive such emails.

10. Partner Privacy Policies

Please note that we only share data with partners that operate their own privacy policy.

11. Spam

In accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003, we never send bulk unsolicited emails, (popularly known as Spam) to email addresses.

12. Product Updates

We may send emails to existing customers or prospective customers who have enquired or registered with us, regarding products or services directly provided by us.

13. Email Content

All emails sent by us will be clearly marked as originating from us. All such emails will also include clear instructions on how unsubscribe from our email service and any future emails. Such instructions will either include a link to a page to unsubscribe or a valid email address to which you should reply, with “unsubscribe” as the email subject heading.

14. Cookies

Our website uses “cookies” to track use and allow customers to purchase from our website. Please note that these cookies do not contain or pass any personal, confidential or financial information or any other information that could be used to identify individual visitors or customers purchasing from our website. Please note that you are free to refuse cookies. However, for purely technical reasons this may prevent you from purchasing from our website. This is because anonymous cookies are commonly used to keep track of the contents of customers’ shopping baskets or trolleys during the checkout process. This facility ensures that the items added to (or removed from) your basket are accurately stated when you go to pay. Please see our separate Cookies Policy.